Are you a highly detailed and accurate individual with excellent organizational and time management skills? Can you develop relationships and work closely with a variety of people to resolve problems and make effective decisions that will achieve quality results for our clients? Would you like to be part of a team that values accountability, engagement, inclusiveness and continuous improvement? If so, then please consider applying to be part of our amazing team. We are currently seeking an Account Coordinator to join the team in our Minneapolis, MN location.

Atmosphere is one of the largest commercial furnishing providers in the country, creating spaces that are engaging, inspiring, and perfectly tailored to our clients’ needs and goals. Our clients range from small business owners to Fortune 500 corporations, healthcare, education, sports arenas and hospitality environments. A comprehensive menu of services includes asset and order management, facility, installation and space planning, and project management services.

At Atmosphere we believe in providing the best possible service to our clients and constantly striving to provide the best possible work environment for our team members.

PRIMARY FUNCTION

This position will work directly with assigned clients to manage the relationship and project requirements. Participate in the client relationship assuring that all interactions will result in a win for the client, a win for Atmosphere and a win for the team members. Support the sales account leader to continuously deliver against agreed upon expectations, including flawless execution, maximizing productivity and utilize resources that will exceed our client’s expectations. Implement skills to successfully lead and manage quotes, orders, and projects which continuously deliver results that meet or exceed expectations. This includes managing costs and resources and minimizing errors. Increase revenue by identifying opportunities to sell additional products and services with clients.

PRINCIPLE DUTIES AND RESPONSIBILITIES

  1. Conduct client meetings to understand the client’s business needs and relevant buying influences with focus on growing business volume and share of wallet.
  2. Communicate and document product and service information to the client linking to their business results they are trying to achieve.
  3. Collaborate with internal teams to finalize design, specification, and pricing information to be presented to the client in support of request for quote or project negotiations.
  4. Work with client, design, and sales to develop functional and creative design solutions that meet the client’s requirements, aesthetic, and budget. Ensure accuracy of all drawings and specifications prior to presenting to client and/or placing an order.
  5. Assist design team with field measurements and checking specifications against plans. Provide value engineering solutions and communicate required changes to internal and external project teams.
  6. Specify and offer ancillary products as needed, leading with Steelcase when possible and the collection of the Steelcase partners to provide a good, better, best options based on needs of client.
  7. Manage the scope, schedule, and budget for projects.
  8. Manage budget to actual costs for each project.
  9. Ensure processes and procedures are executed to follow ACI operational standards, and to be efficient, cost effective, and provide increased client service levels.
  10. Become proficient with internal technology, including Hedberg and Salesforce.
  11. Utilize Hedberg Order System to:
    1. Accurately create quotes and orders for clients for standard and non-standard client requests
    2. Coordinate and manage client orders. Communicate status to client and Team.
    3. Monitor vendor acknowledgments. Identify and resolve discrepancies to ensure accurate and timely receipt of client product.
    4. Monitor and expedite just-in-time shipping dates to meet client requirements. Interface with vendors and shippers to resolve problems.
    5. Monitor and manage orders including Dashboard and Internal Status Reports.
    6. Consistently communicate ongoing order status, progress, and issues with client. Prepare and update customer order status reports based on client request or requirements.
    7. Enter quote and service requests for labor using third party business system (ServiceTRAX)
    8. Investigate to resolve vendor and client invoice discrepancies to ensure the receipt of timely customer payments.
  12. Develop and manage order schedule and timeline. Establish and coordinate delivery of product with service providers. Coordinate and lead project team meetings and ensure of accurate information is communicated to all internal and external stakeholders in a timely manner.
  13. Demonstrate problem solving during install; research and resolve product issues while keeping appropriate individuals informed of progress.
  14. Schedule punch list walk-through with client and contractors. Ensure action plans are documented appropriately and communicated to project team and client. Manage punch list to its completion, including sign off by client.
  15. Partner with Senior account sales member to identify additional services and products that can be introduced to the client. Participate and lead efforts to help secure additional business.
  16. Develop and maintain strategic relationships with key designers, vendor reps, and manufacturers and expand professional network through networking events.
  17. Participate in prescribed Atmosphere training to develop an in-depth knowledge of commercial furniture, including workstations, architectural components, and technology (training levels: awareness; knowledge; skill level is specified for various subjects).
  18. Attain “skill level competency” with presentation capabilities for the Atmosphere Story.
  19. Develop and maintain a positive, collaborative working relationship within Atmosphere and with vendors.
  20. While this job description accurately represents the current primary duties of the role, functions may be adapted as necessary to meet business need.

CORE STRENGTHS / ATTRIBUTES

  • Communicates/Collaborates Effectively: Strong verbal and written communication and presentation skills. Ability to tailor message across a variety of audiences. Strong interpersonal skills; develops and maintains positive relationships internally and externally. Strong team player.
  • Demonstrates Accountability: Strong self discipline and motivation. Shows initiative, takes responsibility for work and actions, high level of integrity.
  • Strategizes and Problem Solves: Problem solving orientation; critical thinking skills; understands how their work relates to the whole; generates new ideas that add value; ability to seek out appropriate information to make effective decisions.
  • Execution Management: Works quickly to get things done; uses resources effectively; detail oriented and high level of accuracy. Owns execution of tasks and demonstrates excellent follow through. Drives for Results and fosters a sense of urgency.

REPORTING / WORKING RELATIONSHIPS

  • INTERNAL: Collaborate with all Atmosphere Departments to ensure smooth workflow and flawless execution.
  • EXTERNAL: Engage with clients, vendors, network dealers, business partners, contractors and other industry professionals to maintain a positive working relationship and ensure flawless execution.

MINIMUM JOB REQUIREMENTS

  • 4-year college degree or equivalent experience
  • Demonstrated successes in managing projects
  • Achievements in developing account relations
  • Ability to understand and manage financial drivers
  • Proficient with Microsoft Office applications, social networks, and Internet

DESIRED JOB REQUIREMENTS

  • Experience specifying Steelcase furniture
  • Ability understand and interpret design and construction plans
  • Experience with working with other trades on a project such as electrical and cabling
  • Experience with Hedberg, CET, or ServiceTRAX
  • Experience leading a team without direct authority

Employees are responsible, as a condition of hire and continued employment, for following all prescribed safety rules and procedures to prevent workplace injuries. All employees are expected to cooperate in every aspect of the company’s safety program and follow safe work practices.


Atmosphere Commercial Interiors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Atmosphere Commercial Interiors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

 

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