Did you ever wonder why some service workers over or under perform? Jan Smith shares the relevancy of how a Culture of Care can positively affect both the employee and the customer in the service and hospitality environment.
Ms. Smith, Founder and President of Inland Management Group, provides organizations and individual clients with invaluable outsourced Human Resource professional advice in the areas of Human Resource Management, Hospitality Operations, Training & Development, Employee Relations, and Recruitment. She is an energetic facilitator, speaker, and trainer for national and international corporate and non-profit organizations and has shared her passion for service excellence through her support of the Tourism/Hospitality/Service industries in Temecula, California for the past 15 years. She is also on the Board of Directors for the Temecula Valley Convention and Visitors Bureau. Her non-profit initiative, Begin Again Career Transition Services (BACTS) program, has provided outplacement/career transition services to hundreds of local unemployed residents of the Inland Empire.