Running An Office By Wiki And E-Mail; Low-Cost Tools Leverage The Power Of Groups At Work

E-mails, wikis, blogs and other new technologies are reshaping how companies, workers and customers interact – and are making it easier and cheaper to stay in touch. This article consists of excerpts from an interview given by Clay Shirky, author of Here Comes Everybody: The Power of Organizing Without Organizations (Penguin). A key ingredient to getting groups working together is to avoid creating a complicated structure. Shirky advises companies to set up a mailing list to connect the players and then sit back to see what the groups discover in talking to one another.
Once groups are set for collaboration, he advises setting up a wiki, which produces a convergent opinion through the simultaneous editing process members go through, “reflecting a kind of state-of-the-art meeting consensus.”

This article includes additional insights from the book and ends with the author’s warning against burying
mistakes rather than learning from them.

Source: Kirk Shinkle, U.S. News & World Report (Washington), Mar 10, 2008, v144 i7 p50

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