This author believes that office management technology — the technological tools used to create systems, streamline procedures and increase office automation — is the key to success of many financial service firms. He suggests that companies begin their fine-tuning of this process by analyzing what occurs in the office when specific events occur, like acquiring a new client, handling client reviews, rewarding referrals, etc. He offers a step-by-step guide, using his own company’s office management procedures based on the services they provide. Overall, their system functions as a “data warehouse,” giving all staff members access to a tremendous amount of client information. By automating and systematizing procedures they can provide consistent results for clients and focus on maintaining and developing client relationships.
Source: Guy Kewney, Journal Of Financial Planning; Denver; October, 2002